Frequently Asked Questions

  1. Is this email account always free and no advertisement yet providing free PGP encryption? So where is your catch, how does your company make money?

There is really no catch here. We believe that everyone should get an email address that is not tracked by its provider, doesn't serve as an advertising platform and it's really free to use with basic limitations. We have no reasons to try making money on your free account.


  1. What are the limitations of the free account then?

You can send 500 emails per day (that is pretty much the same in Gmail/Hotmail as well). The maximum size of one email is 5 megabytes, your initial mailbox size is 500 megabytes - which we can upgrade to 1 gigabyte upon request - again free of charge.


  1. Can I access this email account with mobile or desktop applications?

Yes, it is possible. You need to configure your application with the following:


Incoming connection: IMAP

Port: 143

Connection security: STARTTLS (required - unencrypted connections are always denied).

Hostname: mail.croaxis.com

Username: your email address (xxxxxxx@croaxis.com).

Password: your webmail login password.

Authentication method: Normal password.


Outgoing connection: SMTP

Port: 587

Connection security: STARTTLS (required - unencrypted connections are always denied).

Hostname: mail.croaxis.com

Username: your email address (xxxxxxx@croaxis.com).

Password: your webmail login password.

Authentication method: Normal password.